I am an existing hiPP customer and haven't received my Login details.
Please contact our sales office, ph: 1300 227 262 or email: [email protected] to obtain your login details
I am new to hiPP, do I have to register for a Login?
If you are a personnal shopper then you do not need to login to the website to place an order. If you are a potential new wholesale customer to hiPP, please apply for a wholesale login under WHOLESALE APPLICATION on our website.
Do your prices include GST?
Both inclusive and exclusive GST prices are indicated on our website.
Do you have a minimum order?
There is a minimum order value of $50.00(exGST) for all our customers.
Is your showroom open to the public?
In line with government regulation due to COVID-19 our showroom is currently closed to the public.
If using our Order & Collect service, your order can be collected from our warehouse located at:
Unit 21/260-264 Wickham Road
(enter via Commercial Road)
Moorabbin VIC, 3189
Hours: Monday - Thursday: 9.00am - 4.30pm and Friday: CLOSED
I have placed an online order. Can I amend it?
Yes. Please contact our office by ph: 1300 227 262 or email: [email protected] as soon as possible to ensure that the order hasn't already left our warehouse. Our lead time is usually two to three working days, if your order has already left a new order would need to be placed.
I have received a faulty item
We do everything in our power to supply a quality productalthough occasionally faultdo occur. Please contact our office by ph: 1300 227 262 or email: [email protected] to organize a replacement.
I have received an incorrect item in my order
Please contact our office by ph: 1300 227 262 or email: [email protected] so we can organize a return and the correct item to be sent out to you as soon as possible.
An item is missing from my order
Please contact our office by ph: 1300 227 262 or email: [email protected] and we will organize the item to be sent out to you as soon as possible.
Do I have to pay a delivery fee for backordered items?
No. If an item has been backordered no extra delivery fee will be charged, however if you add additional items to the backorder then freight will be charged. Orders containing multiple items or new items unavailable until a specific date may be held and all items delivered together.
Delivery & Costs
How much is delivery?
Wholesale customers (Australia only) you will be charged based on the value of the order and location.
- Delivery/handling into all capital cities - free for orders $300+ (ex gst)
- Delivery/handling into all capital cities - $25 (plus gst) for orders between $150 and $300 (ex gst)
- Delivery/handling /admin into all capital cities - $50 (plust gst) for orders up to $150 (ex gst)
- onforwarding to regional, remote and non mainland destinations will incur an additional charge.
Our sales staff will contact you directly with the calculated delivery charge, if applicable.
Personal shopper orders are freight free over $50.00 (exGST) with a minimum order value of $50.00(exGST)
All deliveries to remote or non mainland destinations and some special items, may incur freight charges at cost. Specific items that this can apply to will be indicated at point of sale and will be determined by the delivery destination. Our sales staff will contact you directly with the calculated delivery charge, if applicable.
Items will be shipped using a reputable courier company as chosen by hiPP.
I need my order urgently! Do you Express Post?
Yes, we will Express Post or use an Express Courier facility. Please contact our office directly to place an order on ph: 1300 227 262.
Additional delivery charges will apply.
Do you do same-day delivery?
You are welcome to visit or organize your own courier to pickup your order from our showroom. Please treat this as an URGENT order and place directly with our office.
How long will it take before I receive my order?
Our lead time is usually two to three working days. Delivery times are usually the next day to most capital cities but will vary according to the parcel's destination and can take up three to five working days for some destinations.
Can I track my order? / Has my order left yet?
Yes, when your order leaves our warehouse you will receive an email confirming that the items have been dispatch including the courier's tracking number.
Can I place an order and collect it from your warehouse?
Yes, we offer an Order & Collect facility. Please select 'Collect from our warehouse' as the shipping option at CHECKOUT.
When your order is ready to collect, we will contact you either by email or phone. Your order can then be collected from our warehouse.